This Privacy Policy explains how BCB Auto Glass Group collects, uses, shares, and protects your personal information when you visit bcbautoglass.com or contact any of our five shops. As a California-based business, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), and we extend these rights to customers in every state we serve.
Contents
1. Who We Are
BCB Auto Glass Group is the parent group behind five auto glass shops — SFV Auto Glass, Auto Glass of LA, Del Mar Auto Glass, Auto Glass of Scottsdale, and Auto Glass of Bellevue — serving customers across California, Arizona, and Washington. This Privacy Policy applies to information collected through bcbautoglass.com, our internal group tools hosted on this domain, and phone calls placed to our group line.
Each shop in our family also maintains its own website and may publish its own privacy policy covering the service it provides directly. Where those policies differ from this one on shop-specific matters, the shop's own policy controls for information collected through that shop's site.
2. Information We Collect
We collect information in the following ways:
Information You Provide Directly
| Category | Examples | Why Collected |
|---|---|---|
| Contact Information | Name, phone number, email address | To respond to inquiries and connect you with the right shop for service |
| Contact Form Submissions | Details entered on a quote, contact, or booking form on bcbautoglass.com or one of our shop sites | To follow up on your request and schedule service |
| Phone Numbers | The number you call from or provide when requesting a callback | To return calls, confirm appointments, and send service updates |
| Vehicle & Service Details | Year, make, model, service needed, service location | To route your request to the correct shop and prepare an accurate quote |
Information Collected Automatically
When you visit bcbautoglass.com, we and our service providers may automatically collect:
- IP address and general location (city/region)
- Browser type, device type, and operating system
- Pages visited, links clicked, and time spent on the site
- Referring website or search query
- Cookie and advertising identifiers (see Section 5)
Information from Third Parties
We may receive limited information about you from:
- Google Ads and Google Analytics (aggregate traffic and conversion data)
- Our affiliated shops, when a request is transferred between shops to arrange service
3. How We Use Your Information
We use the information we collect for the following purposes:
- Scheduling service: Connecting your request with the nearest shop, confirming appointments, and coordinating technician dispatch
- Communication: Responding to calls, form submissions, and follow-up questions
- Remarketing & conversion tracking: Measuring the performance of our Google Ads campaigns and showing relevant ads to past site visitors across the web
- Site analytics: Understanding how visitors use bcbautoglass.com so we can improve navigation between shops
- Internal operations: Managing our Google Ads accounts and other internal tools hosted on this domain
- Legal compliance: Meeting our obligations under applicable California, Arizona, Washington, and federal law
We do not use your information for any purpose materially different from those listed above without first providing notice and obtaining consent where required.
4. How We Share Your Information
We do not sell your personal information. We share information only in the limited circumstances below.
Our Family of Shops
If you contact BCB Auto Glass Group and your request is best handled by one of our five shops, we share the details needed to schedule your service with that shop.
Technology Service Providers
We use the following types of service providers, who may process data on our behalf:
- Google Ads (advertising and remarketing)
- Google Analytics and Google Tag Manager (website analytics)
- Scheduling and customer relationship management (CRM) software used by our shops to manage appointments and service records
- Website hosting and delivery infrastructure
All service providers are contractually obligated to protect your data and may not use it for their own independent purposes.
Legal Requirements
We may disclose information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of BCB Auto Glass Group, our customers, or others.
Business Transfers
If BCB Auto Glass Group or one of our shops is acquired, merged, or sold, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to support advertising and to help us understand how the site is used.
| Type | Purpose | Examples |
|---|---|---|
| Essential | Required for the website to function | Session cookies, security tokens |
| Analytics | Help us understand site usage | Google Analytics |
| Marketing | Track advertising effectiveness and enable remarketing | Google Ads, Google Tag Manager |
Managing Cookies
You can control cookies through your browser settings. Most browsers let you refuse or delete cookies. Disabling certain cookies may affect website functionality.
Google Analytics & Google Ads
We use Google Analytics and Google Ads tags to analyze website traffic and measure advertising performance, including remarketing and conversion tracking. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, and you can manage ad personalization at Google Ads Settings.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy:
- Contact & service inquiries: Up to 7 years, for warranty and record-keeping purposes
- Marketing communications: Until you opt out or after a period of inactivity
- Website analytics: 26 months (Google Analytics default)
When information is no longer needed, we securely delete or anonymize it.
7. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction, including:
- SSL encryption on our website (HTTPS)
- Restricted, need-to-know access to personal data
- Regular review of the systems that process your data
No method of transmission over the internet is 100% secure. If you believe your information has been compromised, contact us immediately at admin@bcbautoglass.com.
8. California Privacy Rights (CCPA/CPRA)
Your Rights
- Right to Know: Request the categories and specific pieces of personal information we have collected about you, where it came from, how we use it, and who we share it with.
- Right to Delete: Request that we delete personal information we hold about you, subject to certain legal exceptions.
- Right to Correct: Request that we correct inaccurate personal information.
- Right to Opt Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising. If that changes, we will update this policy and provide an opt-out.
- Right to Non-Discrimination: We will not discriminate against you for exercising any privacy right.
How to Exercise Your Rights
- 📞 Phone: (323) 761-7172
- ✉️ Email: admin@bcbautoglass.com
We will verify your identity before processing a request and will respond within 45 days, with a possible 45-day extension. There is no fee, and you may make up to two requests per 12-month period. You may also designate an authorized agent to submit a request on your behalf.
Categories of Personal Information Collected in the Past 12 Months
| Category | Collected? | Sold or Shared? |
|---|---|---|
| Identifiers (name, email, phone, IP address) | Yes | No |
| Commercial Information (services requested) | Yes | No |
| Internet/Electronic Activity (website usage) | Yes | No |
| Geolocation Data (general service area) | Yes | No |
| Biometric Information | No | No |
| Health/Medical Information | No | No |
9. Children's Privacy
Our website is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, contact us at admin@bcbautoglass.com and we will delete it promptly.
10. Our Family of Shops & Third-Party Links
bcbautoglass.com links out to the websites of our five shops. Each shop site may have its own privacy policy governing information collected directly through that site:
- SFV Auto Glass — sfvautoglass.com
- Auto Glass of LA — autoglassofla.com
- Del Mar Auto Glass — delmarautoglass.com
- Auto Glass of Scottsdale — autoglassofscottsdale.com
- Auto Glass of Bellevue — autoglassofbellevue.com
We are not responsible for the privacy practices of any other third-party website you may reach through a link on our site.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page.
Your continued use of our website after any changes constitutes acceptance of the updated terms.
12. Contact Us
For questions about this Privacy Policy or to exercise your California privacy rights:
📞 (323) 761-7172
✉️ admin@bcbautoglass.com
We respond to privacy inquiries within 45 days.